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Shipping & Returns

Shipping Information: 

We ship by DHL-Express directly from our warehouse in Shenzhen (China).
According to our experience DHL offers the fastest and safest shipping from Asia. Currently, the delivery time for all the goods sent by DHL is approximately 6-10 business days after receipt of your payment.
You will receive your personal DHL tracking number so you can track your package any time online. We will send you your tracking number after shipment by email. For the tracking Plase check the DHL website: http://www.dhl.com/

How much is the shipping?

DHL Express Shipping: the cost will be shown during the checkout process.

How long does delivery take?

The shipping time by DHL Express after payment is approximately 6-10 business days.

Do I need to care for the shipment?

NO. However, you or a family member should be at home to receive the delivery. If there is nobody for the first delivery DHL will trie to deliver in the coming days.
Should your goods not arrive within 8-10 days plase contact us immediately. This is extremely important so that we can act with any questions of duty.

Are there any additional import costs?

In some cases there are additional import costs. This depends on your country, in many cases only the import VAT need to be paid.
DHL takes care of the entire customs clearance, there are no additinal costs for this.
You pay no fees like ALFA or GDSK, we ship exclusively through our shipping partner DHL.

When and where do I pay these additional costs?

It's simple: Any additional costs (import taxes) can be paid directly to the DHL courier or by invoice.

If you have questions or comments about products or any other inquiry, please send us an e-mail: contact@tubestore.eu or use our Contact-Form

Shipping costs by DHL-Express summary
The weight and actual shipping costs will be shown during the checkout process.

Europe: World:
0.5kg = 12.5 Euro
1.0kg = 16 Euro
1.5kg = 19 Euro
2.0kg = 22 Euro
2.5kg = 25 Euro
3.0kg = 28 Euro
3.5kg = 30.5 Euro
4.0kg = 34 Euro
4.5kg = 37 Euro
5.0kg = 40 Euro
...
10kg = 72 Euro
...
15kg = 103 Euro
...
0.5kg = 19 Euro
1.0kg = 22 Euro
1.5kg = 24 Euro
2.0kg = 27 Euro
2.5kg = 27 Euro
3.0kg = 27.5 Euro
3.5kg = 30 Euro
4.0kg = 34.5 Euro
4.5kg = 37 Euro
5.0kg = 43 Euro
...
10kg = 72 Euro
...
15kg = 103 Euro
...

Attention for some special regions like Sardinia Italy, German Islands etc.: DHL-Express will either not be able to deliver or the shipping cost will at least double, we will then send by EMS but the delivery time is about 2-3 weeks, you will also get a tracking number the only difference is the shipping time.

We look forward to hearing from you!
 

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